Fast Facts
Infopro Learning is seeking Freelance Soft Skills Trainers in Philadelphia, PA to facilitate in-person training focused on customer service and hospitality excellence for front-line employees.
Responsibilities: Facilitate interactive training sessions, engage front-line learners, represent the firm professionally, and provide feedback on session effectiveness.
Skills: Experience in delivering soft skills or customer service training; strong facilitation and interpersonal skills; positive and flexible attitude; passion for helping people grow.
Qualifications: Experience in airline, hospitality, or retail training preferred; must be based in or near Philadelphia; availability for 1-2 in-person sessions per month.
Location: Philadelphia, PA, US
Compensation: Not provided by employer. Typical compensation ranges for this position are between $30 - $75 per hour.
Freelance Soft Skills Trainer – Customer Service Focus (Philadelphia, PA)
Type: Ad hoc Contract | Location: Philadelphia, PA (local, in-person) | Schedule: Likely 1–2 days/month | Duration: 12 months (potential extension)
Infopro Learning is expanding our network of freelance Soft Skills Trainers to deliver engaging, in-person training for one of our long-term clients. The audience includes front-line employees in customer-facing roles—individuals who interact directly with travelers and guests every day.
You’ll deliver client-provided content focused on customer service and hospitality excellence, helping participants strengthen communication, empathy, and service recovery skills that create great customer experiences.
What You’ll Do
- Facilitate energetic, interactive classroom sessions using existing training materials
- Engage and motivate diverse groups of front-line learners
- Represent Infopro Learning and our client professionally at each session
- Provide feedback and insights on learner engagement and session flow
What You Bring
- Experience delivering soft skills or customer service training for front-line employees (airline, hospitality, or retail backgrounds preferred)
- Strong facilitation and interpersonal skills—comfortable leading mixed-experience groups
- Positive, flexible attitude and genuine passion for helping people grow
- Based in or near Philadelphia, PA, with ability to deliver 1–2 in-person sessions per month
Why Partner with Infopro Learning
Infopro Learning is a global learning services firm that partners with Fortune 500 organizations to design and deliver world-class training. Our freelance network includes hundreds of expert facilitators who enjoy flexible, purpose-driven engagements with strong client support.
If you’re a dynamic trainer who loves connecting with front-line teams and bringing customer service concepts to life, we’d love to hear from you.
Apply now to join our freelance facilitator network!
